Welcome to purchase CLOUDREST LLC pillow products. Please read the following Terms of Service carefully before placing your order. Once you complete your purchase, you agree to all the contents of these Terms.
I. Service Nature Description (Important)
The pillow products sold in this store are one-time sales items.
Once an order is completed and delivered, it does not constitute a long-term or continuous service relationship.
Except for after-sales support expressly stated in these Terms, we do not provide continuous or extended service obligations.
II. Product Description
All pillows are brand new (unless otherwise specified);
Product materials (such as memory foam, latex, down, etc.) and parameters are subject to the product details page;
Due to different display devices, colors or appearances may vary slightly; the actual product shall prevail.
III. Orders and Payment
The order becomes effective after the buyer submits the order and completes payment;
Orders that are not paid for within the specified time may be automatically cancelled;
All prices and fees are subject to the order settlement page.
IV. Shipping and Delivery
We will ship the goods within the agreed time after receiving payment;
Delivery time varies depending on the region;
We are not liable for delays caused by force majeure (such as weather, logistics delays, etc.).
V. After-Sales Service
We provide limited after-sales support (such as handling quality issues);
After-sales service is limited to reasonable returns and exchanges or problem handling, and does not constitute a continuous service commitment;
Specific rules are subject to the return policy.
VI. Return and Exchange Policy
The buyer may apply for a return or exchange if the return conditions are met;
For hygiene reasons, opened or used pillows are generally not eligible for return or exchange;
Please refer to the return policy for detailed rules.
VII. Limitation of Liability
Pillows are personal care products; please choose to use them according to your own needs;
Individual differences in comfort (such as unsuitable firmness) are not considered quality issues;
We are not liable for indirect losses arising from the use of the product.
VIII. Terms and Conditions Modification
We reserve the right to adjust these Terms of Service as needed for business operations, and the updated terms will take effect immediately.
IX. Scope of Application
These terms and conditions apply to all sales of pillow products and, together with other policies (such as privacy policies and return policies), constitute the complete agreement.
Thank you for your understanding and support. We wish you a comfortable sleep experience!