I. Product Information
- What is the pillow made of?
This product uses high-quality materials (such as memory foam, latex, down, etc.). Please refer to the product details page for specific information.
- Does it have an odor?
A new pillow may have a slight odor after opening, which is normal. It is recommended to ventilate the pillow for 24-48 hours before use.
- How firm is the pillow?
Different styles have different firmness levels, which are indicated on the product page. You can choose according to your personal sleeping habits.
II. Usage Questions
- What sleeping position is it suitable for?
Different pillows are suitable for different sleeping positions (back sleeping/side sleeping/stomach sleeping). It is recommended to choose according to the product instructions.
- How often should it be replaced?
It is generally recommended to replace it every 6-24 months, depending on the frequency of use and maintenance.
- Will it collapse?
It provides good support under normal use, but with long-term use, its natural rebound may weaken, which is normal.
III. Cleaning and Maintenance
- Can the pillow be washed?
Some pillows are washable, while others only require washing the pillowcase. Please refer to the product instructions.
- How to keep it clean?
It is recommended to use it with a pillowcase and wash the pillowcase regularly, keeping it dry and well-ventilated.
IV. Shipping and Receipt
- Is the pillow compressed?
Some products are compressed and need to be left to return to their original shape after opening.
- What if it is deformed upon receipt?
Gently pat it and let it sit to restore its shape. It usually returns to its normal shape within 24–72 hours.
V. After-sales Issues
- Can I return it?
Unused and in a condition that does not affect resale, you can apply for a return within the specified time.
- Can I return it after opening?
For hygiene reasons, pillows that have been opened or used are generally not eligible for return.
- How to handle quality issues?
If there is an obvious quality problem, please contact customer service promptly and provide relevant proof.
VI. Safety and Instructions
This product is for personal use only and should not be shared.
Those sensitive to materials are advised to check the material information first.
Keep away from fire and high-temperature environments.
VII. Disclaimer
Individual differences in feel (such as discomfort with firmness) are not considered quality issues.
Slight deformation due to normal use is normal.
Please use the product according to the instructions.